shipping & returns.
Shipping Policy
Order Processing:
Orders are typically processed within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Options:
We offer several shipping options to cater to your needs. Choose from standard shipping, express delivery, or other available options during checkout.
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Shipping Rates:
Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost at checkout before completing your purchase.
International Shipping:
Yes, we do ship internationally! International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties or taxes incurred.
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Return & Exchange Policy
30-Day Return Policy:
We want you to love your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receiving your order. Please contact our customer service team to initiate the return process.
Return Eligibility:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. Some items, such as personalized or final sale items, may not be eligible for return.
Easy Return Process:
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Contact our customer service team to request a return authorisation.
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Pack the items securely, and include the original packing slip.
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Ship the package to the address provided by our customer service team.
Refund or Exchange:
Upon receiving and inspecting the returned items, we will process a refund to the original payment method or exchange the item as requested. Please allow 8-10 business days for the refund to be reflected in your account.
Return Shipping:
Customers are responsible for return shipping costs, except in cases where the return is due to a defective or incorrect item. We recommend using a trackable shipping service for your return.